Custom Software Maintenance

Service Value:

After an application is developed, it becomes an essential part of a client's business. It is vital that the software system be efficiently maintained and problems quickly resolved. The applications must remain functional and ready to address new opportunities and business needs.

Software Support:

Software support includes warranty, development resource availability, and user support.

The warranty addresses clients' concerns about the delivered quality and reduces the learning curve for users. The warranty covers:

User support to an extent specified in the software development agreement

Free elimination of defects

Development resource availability is Webtree Infotech ensuring effective knowledge sharing and having technical staff with certain skills to implement modifications to the software system quickly and efficiently. Modifications can be implemented on a fixed-price or time & material basis.

User support can be extended within the warranty, ensuring that user questions are responded to during a guaranteed period of time. As a result, employees can perform their jobs efficiently.

Developer resource and user support can be made available 24/7, the same day, or the next day. The selected option depends on how critical the response time is for your business.

Software Maintenance:

Minimizing Software down-time is the main purpose of software maintenance procedures. Webtree Infotech maintain average availability of 99.8%. This translates to no more than 17.5 hours downtime per year for maintenance procedures and other issues.

Software Maintenance Procedures:

Critical maintenance procedures and maintenance terms are defined according to system architecture and system availability requirements:

Environment configuration

Software solution deployment

Backup configuration

Software system monitoring

esolution of issues

Webtree Infotech provides our customers with full-cycle services from analysis and development to support and maintenance. We assume complete responsibility for the developed software solution and provide reliable software infrastructure for the business of each of our customers.